In FERPI, quality is understood as a responsibility of all those involved in the process, but especially of the Directorate. Our quality management system has been certified since 2004.
Our Management leads the process, taking into account that quality is more than certificates and compliance with requirements. It is a philosophy that is lived day by day and that involves all the elements of the organization, combining them to achieve the same goal that is the full satisfaction of the customer with the service.
Quality in the execution of the works, minimizing possible errors.
Reliability in the capacity of involvement and care in doing the jobs well.
Efficiency in the rapid response to the needs of our customers satisfactorily.
Service in our modern equipment and qualified personnel with extensive experience.
To support the development and continuous improvement of the system, the Management commits to:
Establish a quality policy that establishes the general guidelines of the Organization.
Establish objectives to improve the System as part of the deployment of the general concepts established in the quality policy.
Provide resources and resources necessary for the development and improvement of the system.
Establish a systematic to know the requirements and the level of satisfaction of the clients.
Establish actions that allow an improvement in their satisfaction.